The Public Utilities Regulatory Commission (PURC) has summoned the Electricity Company of Ghana (ECG) to an emergency meeting to address widespread complaints about prepaid electricity units depleting faster than expected following the January tariff adjustment under the Multi-Year Tariff Order (MYTO).
According to Citi News, the commission has taken serious notice of media reports and public concerns, noting the issue carries significant regulatory, technical, and consumer protection implications. The meeting, scheduled for Thursday, February 26, 2026, at 12 noon, aims to examine how the tariff adjustment was integrated into the prepaid metering system.
The Energy Minister, Dr. John Abdulai Jinapor, has also directed ECG to conduct its own investigation and submit a comprehensive report within seven days. The ministry’s spokesperson, Richmond Rockson, stated that the minister is working with relevant agencies to resolve the issue fairly and impartially.
ECG has denied any wrongdoing, attributing the rapid depletion to increased electricity usage driven by hot weather and the proliferation of electrical appliances. William Boateng, Communications Director at ECG, emphasized that the company only applies tariffs approved by PURC.
The PURC meeting is expected to review vending trends, meter update procedures, and measures being taken to address customer concerns. The outcome is likely to have significant implications for Ghana’s power sector and consumers.
The rapid depletion of prepaid units has sparked concerns over potential technical glitches or hidden service charges within ECG’s digital platforms.
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Author: Korkor Anumu
