ECG Faces Technical Glitch, Power Credit Purchases Hit Snag
The Electricity Company of Ghana (ECG) has announced a technical issue affecting the purchase of electricity credits for MMS-compliant meters. The problem is impacting transactions via the ECG Mobile App, short code, and third-party vendors, leaving customers unable to top up their meters.
ECG’s technical team is working to resolve the challenge as quickly as possible. The company apologizes for the inconvenience caused and appreciates customers’ patience and understanding.
The issue is expected to be resolved soon, but no timeline has been given. ECG is urging customers to explore alternative payment options where possible.
Customers can check ECG’s official social media channels or website for updates on the status of the issue. The company will provide further information as it becomes available.
ECG regrets the inconvenience caused and thanks customers for their cooperation. The company is committed to restoring normal service as soon as possible.
